Computer Help Desk Support Calls Revisited

Customer: "My disk ran out of space when trying to save my Word document, so I changed it from double spaced to single spaced and it still wouldn't fit!"



Tech Support: "Have you made backups of your software and data?"
Customer: "I didn't know it had a reverse."



Customer: "All my files I saved last week to my C: drive are missing!"
Tech Support: "Do you remember what directory you first saved them in?"
Customer: "No, I don't. I just know it was on my C: drive."
Tech Support: "Ok, I'll walk you through how to find the files."
Customer: "I wouldn't think I would be losing files on this computer. Gee, I just had the hard drive replaced in it yesterday."



Customer: "Do I need a computer to use your software?"
Tech Support: "Ok, I can help you install the software. Would you like me to do that?"
Customer: "Yes."
Tech Support: "All right, can you insert the disk in the disk drive please?"
Customer: "How?"
Tech Support: "Place the disk in the opening at the front of the computer."
Customer: "Will I have to have my computer delivered before we can do this?"
Tech Support: "Um yes, that might be an idea."



Tech Support: "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"



Customer: "How do you spell 'Internet America'? Is there a space between 'inter' and 'net'?"
Tech Support: "No space between 'inter' and 'net'. It's spelled normally."
Customer: "Ok. A-M-E-R-I-C-K?"
Tech Support: "That's A-M-E-R-I-C-A."
Customer: "I-C-K???"
Tech Support: "'A' as in apple"
Customer: "There's no 'K' in apple!"